Privacy Policy
Introduction
At Infinitron Zen, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our regular investing education services and website at infinitronzen.info.
We're based in Mascouche, Quebec, and we follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This means we have strict rules about handling your data responsibly.
Quick Summary: We only collect information necessary to provide our investing education services. We never sell your data to third parties, and you have full control over your personal information.
Information We Collect
We collect different types of information to help us provide better investing education and support:
Account Information
When you sign up for our learning program, we collect your name, email address, phone number, and mailing address. This helps us communicate with you about your progress and send course materials.
Learning Progress
We track which lessons you've completed, quiz scores, and time spent on different modules. This data helps us personalize your learning experience and identify areas where you might need extra support.
Website Usage
We collect basic information about how you use our website - pages visited, time spent, and browser type. This helps us improve our content and fix any technical issues.
Communication Records
When you contact our support team or participate in discussion forums, we keep records of these conversations to provide better assistance and track common questions.
Information We Don't Collect
We don't ask for or store sensitive financial information like bank account numbers, investment account details, or your net worth. Our focus is purely on education, not managing your money.
How We Use Your Information
Your information serves specific purposes that directly benefit your learning experience:
- Course Delivery: We use your contact information to send you course materials, updates, and important announcements about your program.
- Personalized Learning: Your progress data helps us suggest relevant content and identify topics you might want to review.
- Customer Support: When you have questions, we use your information to provide relevant help and track your inquiry history.
- Service Improvement: We analyze usage patterns to improve our courses and fix technical problems.
- Legal Compliance: Sometimes we need to keep records to comply with Canadian business regulations and tax requirements.
We never use your information for unrelated marketing purposes or sell it to other companies. Period.
Information Sharing
We keep your information private, but there are a few specific situations where we might share it:
Service Providers
We work with trusted companies that help us deliver our services - like email providers for sending course updates or payment processors for handling transactions. These companies can only use your information for the specific services they provide us, and they're bound by strict confidentiality agreements.
Legal Requirements
If required by Canadian law or a valid court order, we may need to disclose information. We'll always review such requests carefully and only share the minimum information necessary.
Business Changes
If Infinitron Zen were ever sold or merged with another company, your information might be transferred as part of that transaction. You'd be notified well in advance of any such changes.
What we never do: We don't sell, rent, or trade your information to marketers, data brokers, or other companies for their own use.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information:
Access Your Data
You can request a copy of all personal information we have about you. We'll provide this within 30 days, free of charge for your first request each year.
Correct Inaccuracies
If any of your information is wrong or outdated, you can ask us to fix it. We'll make corrections promptly and notify any third parties if necessary.
Delete Your Data
You can request deletion of your personal information, though we might need to keep some records for legal or business purposes (like transaction records for tax compliance).
Restrict Processing
You can ask us to limit how we use your information in certain situations, such as while we're resolving a dispute about data accuracy.
Data Portability
You can request your data in a standard format that can be transferred to another service provider.
Withdraw Consent
For activities that require your consent, you can withdraw that consent at any time. This won't affect any processing we did before you withdrew consent.
To exercise any of these rights, simply email us at [email protected] or call us at +15197347459. We'll verify your identity and respond within 30 days.
Data Security
We take protecting your information seriously and use multiple layers of security:
Technical Safeguards
- All data transmission is encrypted using industry-standard SSL/TLS protocols
- Our databases are encrypted and regularly backed up to secure locations
- We use firewalls and intrusion detection systems to protect against unauthorized access
- Regular security audits and vulnerability assessments
Administrative Safeguards
- Employee access to personal information is limited to those who need it for their job
- All staff receive privacy training and sign confidentiality agreements
- We have incident response procedures for any potential data breaches
- Regular review and updating of our security policies
While we implement strong security measures, no system is 100% secure. If we ever experience a data breach that affects your personal information, we'll notify you and the appropriate authorities within 72 hours as required by Canadian law.
Data Retention
We don't keep your information forever. Here's how long we typically retain different types of data:
Active Account Period
While you're actively using our services, we keep all your information to provide ongoing support and personalized learning experiences.
After Account Closure - 2 Years
We keep basic account information and learning records for two years after you stop using our services, in case you want to return or need access to certificates.
Financial Records - 7 Years
Transaction records and payment information are kept for seven years to comply with Canadian tax and business record requirements.
Communication Records - 3 Years
Customer support conversations and email communications are retained for three years to maintain service quality and resolve any disputes.
You can always request earlier deletion of your information, though we might need to keep some records for legal compliance.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience:
Essential Cookies
These are necessary for the website to function properly - things like keeping you logged in and remembering your language preferences. You can't opt out of these without breaking basic website functionality.
Analytics Cookies
We use these to understand how people use our website, which pages are most helpful, and where we need to make improvements. This data is anonymous and helps us create better content.
Preference Cookies
These remember your choices about things like display settings or notification preferences to make your experience more convenient.
You can control cookies through your browser settings, though disabling some types might affect how well our website works for you.
International Data Transfers
Your information is primarily stored and processed in Canada. However, some of our service providers (like cloud hosting companies) might process data in other countries.
When we do transfer data internationally, we ensure these transfers meet Canadian privacy law requirements through:
- Contracts that require the same level of protection as provided in Canada
- Choosing service providers in countries with adequate privacy protections
- Regular audits of our international service providers
You always have the right to know where your data is being processed and can object to international transfers in certain circumstances.
Children's Privacy
Our services are designed for adults interested in learning about investing. We don't knowingly collect information from children under 13 years old.
If we discover we've accidentally collected information from a child under 13, we'll delete it immediately and notify the parents if possible.
For teenagers aged 13-17, we require parental consent before collecting any personal information.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements.
When we make significant changes, we'll:
- Email all active users at least 30 days before the changes take effect
- Post a notice on our website highlighting what's changed
- For major changes, ask for your renewed consent where required by law
We always post the effective date at the top of this policy, so you can see when it was last updated.
Complaints and Disputes
If you're not satisfied with how we've handled your privacy concerns, you have several options:
Contact Us First
Most privacy issues can be resolved quickly by contacting our support team. We're committed to addressing your concerns promptly and fairly.
Privacy Commissioner of Canada
If you're not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner of Canada. They provide free, independent investigation of privacy complaints.
Provincial Privacy Authorities
Depending on your province, you might also be able to file complaints with provincial privacy authorities that have jurisdiction over our business activities.
Contact Us About Privacy
If you have any questions about this privacy policy or how we handle your personal information, we're here to help.
Place de la Brise
Mascouche, QC J7L 0C3
Canada
We aim to respond to all privacy inquiries within two business days.